Conditions for AGROXENIA - Hellas Agrotourism
- 1. Reservations
1.1 Guests can reserve their stay, online, by e-mail, telephone/fax or in person.
1.2 The reservation inquiry should include the following: name, address, dates of arrival and departure, number of persons stating the gender, date of birth, membership card number (if available), and for families, the age of the children, and meal requests as well.
1.3 The reservation becomes binding for both parties upon written consent and/or the signing of a written occupancy contract.
1.4 For families, groups or for longer stays, a written occupancy contract will be signed.
1.5 Guests without reservations may only stay overnight, if the occupancy situation permits it.
- 2. Payment
Payment for a stay in the Youth Hostel is due at the latest when leaving. A deposit may be required. Full particulars are regulated by the occupancy contract which has been signed.
- 3. Cancellation
3.1 Guests without a written occupancy contract may cancel their booking by email. The cancellation must be received by the Youth Hostel before 6:00 pm of the day previous to the planned arrival day.
3.2 Guests with a written occupancy contract must cancel in writing. The cancellation must be received by the Youth Hostel at least eight weeks before the planned arrival date as long as nothing different is stipulated in the occupancy contract. A change in the number of guests must also be communicated in writing at least eight weeks before the planned arrival date.
3.3 For cancellations of reservations made within the eight-week period before the arrival date, the regulations outlined in the next chapter under “Cancellation Payment” will be applicable in all cases.
3.4 With respect to guests who have made a reservation, Agroxenia reserve the right to withdraw from the reservation consent or, respectively, from the written occupancy contract for reasons of unavailability of the services agreed upon and/or stipulated up to four weeks prior to the arrival date. In such a case they are required to inform the booked guests immediately of the unavailability and to reimburse any payments already rendered. Affected guests will receive help in the search for replacement lodgings.
- 4. Cancellation Payment
4.1 If the cancellation period has not been complied with or if there is a reduction by at least ten percent with respect to the guests who were booked and those who arrive, or if guests do not arrive at all, a compensation of fifty percent of all stipulated services per person and day will be claimed by the Youth Hostel, unless the guest proves that a lesser damage or no damage has been incurred.
4.2 If the costs incurred to the Youth Hostel through the withdrawal are shown to be higher than this lump sum, the guest will owe the calculated sum.
4.3 The compensation will be forgone if other guests occupy the stipulated services.
- 5. Membership
The membership net is a prerequisite for the use of a Agroxenia with a 15% deducted price.
- 6. Membership of Organizations
6.1 Schools, youth-groups, clubs, associations, foundations, firms, corporations, and other organizations acquire the corporate membership and thereby receive group membership cards.
6.2 With the group membership net, the group leader can stay overnight in a accommodation with a group.
6.3 A group consists of at least four members including leaders. Group leaders must be at least 18 years of age.
6.4 Group membership net benefits will not be issued to travel agencies or other businesses that organize participation in travel on a commercial basis. Also for reservations made through an agent, the travelling group requires its own membership.
- 7. Prices
The basis for the prices is the current price-list of the Agroxenia accommodations at the time of receipt of the reservation inquiry, as long as no other prices are stipulated in the occupancy contract.
- 8. Liability
8.1 Guests who, through their own fault, incur damages on buildings or inventory will be held liable for damages according to the legal regulations (educators and organizers included).
8.2 Liability for the loss, theft or damage of valuables can only be claimed if the Agroxenia leaders or their representatives were expressly entrusted with their safekeeping, unless the Agroxenia, its agents or servants have caused the loss or damage as a result of gross negligence. In this case also the legal regulations are applicable.
8.3 For damage to motor vehicles (contents included) and bicycles on accommodations grounds, the Agroxenia will not be liable as long as the damages were not caused deliberately or through gross negligence on the part of the Agroxenia or its agents or servants.
Questions about the terms and conditions should be sent to us at firstname.lastname@example.org